Refund policy

Refund & Return Policy

At Gráinneog Baby Boutique, each item is carefully prepared and personalised to order. Due to the customised nature of our products, we are unable to accept returns or offer refunds for change of mind.

However, we are committed to ensuring every order arrives in perfect condition.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours (2 days) of receiving your order.

To request a replacement or refund, please email our support team with the following information:

• Your order number

• A brief description of the issue

• Clear photographs showing the damage or defect

• Photographs of the packaging if it was damaged during delivery

Once we receive and review the information, we will assess the issue and, where appropriate, offer a replacement item or refund.

Important Conditions

• Damage claims must be reported within 48 hours of delivery.

• Claims submitted after this period may not be eligible for a refund or replacement.

• Items that have been used, washed, or altered after delivery may not be eligible for return.

• Personalised items cannot be returned unless they arrive damaged or defective.