Terms of service

Terms of Service

Overview

This website is operated by Gráinneog Baby Boutique. Throughout the site, the terms “we”, “us” and “our” refer to Gráinneog Baby Boutique. By visiting our site and purchasing from us, you agree to be bound by the following Terms of Service, including any policies referenced within.

These Terms apply to all users of the site, including customers, browsers, and merchants.

If you do not agree to these Terms of Service, you may not access the website or use any services.

Online Store Terms

By using this site, you confirm that you are at least the age of majority in your country or have given consent for any minor dependents to use the site.

You may not use our products for any illegal or unauthorized purpose. You must not violate any laws in your jurisdiction while using our services.

A breach of any of these terms may result in termination of your access to our services.

Products and Personalisation

Gráinneog Baby Boutique specialises in personalised baby items, including clothing and gift sets.

Because many of our products are personalised with names or custom text, customers are responsible for ensuring that all personalisation details provided during the order process are accurate.

We are not responsible for errors in personalisation that result from incorrect information submitted by the customer.

Product images are for illustrative purposes only. While we strive to ensure colours and designs are represented accurately, slight variations may occur due to screen displays, embroidery processes, or manufacturing differences.

Pricing and Payments

All prices displayed on our website are listed in the applicable currency shown at checkout.

We reserve the right to modify prices at any time without prior notice.

Payment must be received in full before an order is processed and produced.

Order Acceptance

We reserve the right to refuse or cancel any order at our discretion. This may include, but is not limited to, situations where:

  • Product availability is limited

  • Errors are identified in pricing or product descriptions

  • Fraudulent or suspicious transactions are suspected

If an order is cancelled after payment has been made, a full refund will be issued.

Shipping and Delivery

We aim to process and dispatch orders as quickly as possible. However, delivery times may vary depending on the shipping provider and destination.

Gráinneog Baby Boutique is not responsible for delays caused by shipping carriers, customs processes, or other circumstances outside of our control.

Customers are responsible for providing accurate shipping information. We cannot guarantee delivery if incorrect address details are provided.

Returns and Refunds

Due to the personalised nature of our products, we do not accept returns or offer refunds for change of mind.

If an item arrives damaged or defective, customers must contact us within 48 hours of receiving their order and provide photographic evidence of the issue.

Once reviewed, we may offer a replacement or refund where appropriate. Please refer to our Refund and Return Policy for full details.

Intellectual Property

All content on this website, including images, designs, text, logos, and graphics, is the property of Gráinneog Baby Boutique and may not be reproduced, copied, or used without written permission.

Limitation of Liability

To the fullest extent permitted by law, Gráinneog Baby Boutique shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Our liability is limited to the purchase price of the product.

Changes to Terms of Service

We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page and take effect immediately upon publication.

Customers are encouraged to review this page periodically.

Contact Information

For questions regarding these Terms of Service, please contact us at:

Email: info@grainneog.shop